We are very reasonable so please contact us with any queries or concerns regarding your order.
Please note we are not required to provide a refund or replacement if you change your mind but that you can choose a refund or replacement of a wine if it has a major problem.
A major problem is defined as:
- a problem that would have stopped you from buying the wine if you had known about it
- a wine that is unsafe
- a wine that is significantly different from the description on our website
Please also note that you can choose to keep the wine even if it has a major problem, in which case we would compensate you for any drop in value.